Introductory Overview
The 118 Directory Enquiry market place has been researched and a robust programme that is guaranteed to achieve a 100% search process has been devised. Research suggests that there are two major problems with the present DQ services that are provided in the market place 1) The cost of the search 2) The level of service. At 118 Freecall we believe that all business services including the Business Directory Enquiry service should be FREE to the customer at all times
118 Freecall is both a telephone and Internet based facility providing a free entry to the service at all times for customer. It is our aim to provide a totally free service to the customers and a pay as you go service for clients while offering the smaller businesses a prominent and outstanding position within the business community.
118 Freecall is a programme that matches customers to clients every single time an enquiry is made; our database is fully populated enabling customers to carry out a precise search. Once the customer has found the required service or product they are connected directly to the client via the telephone. Our research has shown that customers become dissatisfied when they are seeking a service or product and the service provider is unable to find the required service or product. Our aim is to satisfy every customer even if the product or service that they are looking for is not a 118 Freecall client (We strive to achieve 100% customer satisfaction. Our programme will trawl the database to find a match and connect the customer to the service they require even if the service providers are not 118 Freecall clients . (We do not charge a fee for connection to none clients but we feel it is a small price to pay when striving to achieve 100% customer satisfaction.
Only when the customer is connected to the client does the client start paying for the service. The beauty of the 118 Freecall programme is that it allows the client to a FREE listing, if the client chooses the basic listing it allows the customer to browse the database for the service or product they require. Once the potential customer has sourced either the service business name or the product they require our intelligent telephony system connects them to the client FREE of charge. Once the client and customer are connected the client is charged a fee for the duration of the call, the customer never pays for the service either before they are connected or during connection.
Strapline
Matching customers with clients every time & that’s THE 118 FREECALL PROMISE
What do we offer the customer?
- Client or product search
- Easy access to telephone and internet services
- Easy access to local services and live sports results
- Easy access to client scoring results
- Easy access to FREE automated DQ search ( 08001183733)
- Easy access to Local What’s On Guide
- Easy access to live information updates via the live RSS programme
- Easy local access information (Internet and telephone) Sponsors
- One call easy access to all voluntary groups and services
- One call Easy Access to all local amenities and services
What’s in it for the client?
118 FREECALL BASIC ENTRY
FREE LISTINGS Clients will receive a Free listing and connection service no monthly fee (calls will be charged for in advance)
Free Web Listing
Free Personal 0808 number
Free Business Banking
118 FREECALL ENHANCED ENTRY TO INCLUDE ALL SERVICES BELOW
Clients 10 point plan £25.00 per year plus (0800 call charges)
- Personal Webspace (one page)
- Business E-Mail addresses
- Contact number (No connection fee)
- FREE Business Banking
- Strap Line Radio Ad within 118 Freecall Ad
- Inclusive Call sponsored Tag Lines
- RSS live updates (Traffic news etc)
- Comprehensive Information guide
- Comprehensive business guide
- Customer feed back comments
WHY? 118 FREECALL
118 FREECALL IS YOUR FRIENDLY CONTACT POINT
118 FREECALL HAS BEEN DESIGNED WITH LOCAL PEOPLE IN MIND
118 FREECALL PROVIDES LOCAL INFORMATION FOR YOUR COMMUNITY
118 FREECALL REPRESENTS YOUR COMMUNITY
118 FREECALL - HAVE YOUR SAY
118 FREECALL – TRULY LOCAL NEWS AND VIEWS
118 FREECALL LEISURE AMENITIES
118 FREECALL WHAT’S ON GUIDE
118 FREECALL WHICH SCHOOL - OFSTED REPORTS
118 FREECALL INDIVIDUAL WEB PRESENCE FOR ALL VOLUNTARY GROUPS